PUBLIC COMPLAINTS
Constructive criticism of the Clermont County Educational Service Center
will be welcomed by the Governing Board when it is motivated by a sincere
desire to improve the quality of the educational program or equip the
Educational Service Center personnel to do their tasks more effectively.
No member of the community will be denied the right to bring his/her
complaints to the Governing Board. The Governing Board will refer the
individual to the proper administrative channels for solution before
investigation or action by the Governing Board. Exceptions may be made when
the complaints concern Governing Board actions or Governing Board
operations.
The Governing Board believes that complaints and grievances are best handled
and resolved as close to their origin as possible. Staff should be given the
opportunity to consider the issues and attempt to resolve the problems prior
to involvement by the Governing Board; therefore, the proper channeling of
complaints involving instruction, discipline or learning materials will be
as follows:
1. employee
2. line administrator
2. Superintendent
3. Governing Board of Education
The Governing Board expects the staff to receive complaints courteously and
to make a proper reply to the complainant.
Matters referred to the Superintendent and/or Governing Board must be in
writing and are expected to be specific in terms of the action desired.
[Adoption date: June 21, 2001]
CROSS REF.: KLD, Public Complaints About School Personnel
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